Upgrades

<p>Vodacom has billed me R2000 for an upgrade that was suppose to be not billed and didn't tell me of anything until I saw they have just debited it off my account. I have been trying to phone them last week after 5 different people and 1 hour on the phone no one could assist me and keep on putting me through to new people. Today I tried again and they cut me off after half a hour and 3 people later. I can't waste my time during working hours sorting this out if it wasn't planned for. This is unacceptable. </p>