AS
Armand S
1 reviews | Active since Jan 2016
17 Feb 2021, 14:19
Upgrades
You request an upgrade all good. Tell the phone is on back order and the ETA is on to the 12 Feb and need to give then a call. In the mean time you get calls from vodacom to upgrade when you tell then you did the upgrade they say sorry and then you it is for something else. The can see on the Notes the phone will be deliver in 3 day/s. Now you query the delivery it still say its on back order wat a boll of nonsense and put on hold. Please don't do any upgrade with Vodacom please mot to a other provider.
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Vodacom's replyOfficial
18 Feb 2021, 07:11Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 Feb 2021, 07:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
AS
Armand S's updateReviewer Update
19 Feb 2021, 13:40I was called from a person that sound like a third party to Vodacom , she told me that I will only 'Maybe' receive my upgrade on Monday 22 February 2021 or later in the week and not 5 day after the arrangement with me the day I make the call to Upgrade, This time frame also include the waiting period for stock arrive at Vodacom and deliver to me as promise by the Vodacom consultant. One's again Vodacom can't keep to their own rules they put together to there customers. even the excuse Vodacom give is also just a excuse and still not receive the Upgrade in the respectable time set out by Vodacom. One's again think twice before upgrade or get a contract from Vodacom, you will also been in the same boat where you get lie to and empty promises
AS
Armand S's update19 Feb 2021, 13:40
Reviewer Update
I was called from a person that sound like a third party to Vodacom , she told me that I will only 'Maybe' receive my upgrade on Monday 22 February 2021 or later in the week and not 5 day after the arrangement with me the day I make the call to Upgrade, This time frame also include the waiting period for stock arrive at Vodacom and deliver to me as promise by the Vodacom consultant. One's again Vodacom can't keep to their own rules they put together to there customers. even the excuse Vodacom give is also just a excuse and still not receive the Upgrade in the respectable time set out by Vodacom. One's again think twice before upgrade or get a contract from Vodacom, you will also been in the same boat where you get lie to and empty promises