Upgrades

Three weeks ago I upgraded my contract online. I received a call the next day saying that I app**** for a new line which I did not. The consultant said she was cancelling the request and that I need to go back online and complete upgrade again. I did so. On the 1st of December I received a call to check whether I received my phone as the system said I have. I said I did not receive anything. I did not even get a call from the courier. They were meant to get back to me but they did not. I started calling everyday from Monday but the same thing is said everyday. It is a system's error and they will escalate. To who - I do not know. This department which I have reached on ********** 4 takes at least 25 minutes to answer my call. Then each and everyday the same explanation. I am fed up. I do not know what to do or who to call. I asked to speak to a supervisor as I know the consultant can only do and see so much. Everyday there is no supervisor or manager to speak to me. They are incidently always in a meeting. How can you run a business like this. No service delivery at all. I feel like a second class citizen. Vodacom thinks they can just do and treat me the way they feel. I too am feeling the pressures that come with year end. I to have to deal with high call volumes daily. How many of your calls are complaints though - things that you can change. You ask me to complete the survey after the call - what for? Everyday I called for the past two weeks. Everyday I complete the survey and rate you poorly. No one asked me why. I called the customer care number who just refers me back to the upgrades department ( ********** 4). I asked every consultant to provide me with a reference number for the call - they say they cannot. They cannot email me directly or sms me. How ridiculous. They say they do not have emails!?! In all my years as a vodacom customer I have never been this dissappointed. The service just get worse and worse.