UPGRADES - *** vodacom

<p>I placed an order for an upgrade on one of my lines it was scheduled for delivery on Thursday 15 September 2016, Friday I followed up and the courier company sent it back to vodacom because they cant find the address, no one phoned me. I phoned vodacom email and all i get is someone will phone me back, now they tell me i need to cancel it and it takes 7-14 working days and then i can apply again. I find this unexceptable to wait a month for a upgrade. The number in question is ********** 944. I need my phone urgently. I have been phoning them every single day and still up to today i have no answers.</p> <p> </p> <p>My 2 lines als has an balance of equipement billed to it now, but no-one asked for it and the debit order is going off this month, no-one is removing this from my account, and als not getting back to me, it is just it is still in process, all answer that i get.</p> <p> </p> <p>i think vodacoms service is terrible, i could have gone instore and received my phone, and rather paid the admin fee than to go through this.</p>