Upgraded twice and received the same problem.

I upgrade my contract on the 28th of October 2017. I had informed the consultant that the last time I upgraded, no sim was provided. This was in April 2014. It took a month to resolve the issue. I was assured that the sim card would arrive with the phone. On the 31st of October 2017, I received my phone with no sim card. I called and was assured that the sim would arrive on Thursday 2nd November 2017. I still have not received the sim card or any indication that I will receive it. I call upgrades department and I am transferred to activations which keep telling me that they cannot assist me. Can someone from Vodacom please resolve this as it seems to be a repeat performance.