1 reviews | Active since Jan 2021
Upgraded to wrong contract.
<p>I have been with Vodacom for more than 20 years. The other day i wanted to cancell one of my contracts and change the other to prepaid. The sales consultant on the phone then told me they want to retain my business and gave a up upgrade deal for R100 airtime monthly with 200mb data. The deal was good so I had them process the upgrade. However when my contract upgraded on the 31 of March 2017 it was found the upgraded it to a mygig 1 which is not what i was told i would get at all. Now when calling they tell me to hold on and i waited for 45 minutes just holding for someone. I need this to be fixed right away or legal action will follow.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Jaco,
Feedback provided.
Regards,
Cassandra
Best regards,
Dear Jaco,
Feedback provided.
Regards,
Cassandra
Best regards,
