JP
Jaco P

1 reviews | Active since Jan 2021

02 Apr 2017, 07:37

Upgraded to wrong contract.

<p>I have been with Vodacom for more than 20 years. The other day i wanted to cancell one of my contracts and change the other to prepaid. The sales consultant on the phone then told me they want to retain my business and gave a up upgrade deal for R100 airtime monthly with 200mb data. The deal was good so I had them process the upgrade. However when my contract upgraded on the 31 of March 2017 it was found the upgraded it to a mygig 1 which is not what i was told i would get at all. Now when calling they tell me to hold on and i waited for 45 minutes just holding for someone. I need this to be fixed right away or legal action will follow.</p>

0
Replies (2)
Vodacom
Vodacom's reply02 Apr 2017, 09:05
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply05 Apr 2017, 10:33
Official

Dear Jaco,

Feedback provided.

Regards,

Cassandra

Best regards,