1 reviews | Active since Apr 2017

03 May 2017, 11:20

Upgraded to the wrong contract and other issues

<p>Dear Vodacom,</p> <p>1) Please take me off the "At vodacom my voice is my password" - annoying system. I have called and asked for this several times.</p> <p>2) Please be aware that I walked into Vodacom Northgate to do my upgrade on the 18 March 2017 - my upgrade was loaded incorrectly on the 8 April 2017. My next upgrade date must be set to the 18 March 2017 and not mid-April as it currently stands.</p> <p>3) My contract was signed for Red Classic+ and I was loaded for Select+ in error.</p> <p>4) Any usage charged for (calls or data) within the Red Classic+ allowance must please be refunded to me, for the month of April 2017 and May 2017.</p> <p>5) Vodacom Northgate want me to do a migration at the end of the May 2017 to load me onto the package I was supposed to put onto from March. Please come back to me and tell me if this is the best way to resolve this situation. They assure me they can override the upgrade date on the system.</p> <p> </p> <p>Rudi from Vodacom called me the last time I complained on Hello Peter, and I would really appreciate that he calls me again to discuss, or if I could get a contact number for him.</p> <p> </p> <p>Les</p>

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Replies (3)
Vodacom
Vodacom's reply03 May 2017, 12:57
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

's update02 Jun 2017, 15:27
Reviewer Update

Dear Vodacom,

Please can someone come back to me regarding my issues. No-one has been in contact as promised.

Les

Vodacom
Vodacom's reply20 Jun 2017, 09:10
Official

Hi Lesley

As discussed, this matter has now been resolved.

Have a pleasant day further!

Regards,

RJ