JP
Joschem P

1 reviews | Active since Jan 2011

15 Apr 2016, 09:46

Upgraded to the S7 Edge and did not receive my wir

I upgraded my contract to and S7 Edge toward. The deal came with either a wireless charger or a speaker.<br> I did this at the Cresta Vodashop. I was asked what I wanted and said the Wireless charger, I was then told that they had never received stock, since the beginning of the promotion and that they would receive in the following week and I would get a call. I have made personal visits to the store and called them on a weekly basis and was told the same thing, none of the customers got the charger as they never received stock and I will get a call when they receive. I called in today and was told they they are not receiving stock and that the promotion was while stocks last. There are a few problems with this :<br> 1. If I hadnt been made the promise that I will receive it in the following week, I would have gone to one of the many other Vodacom stores.<br> 2. You cannot tell me that the promotions was while stocks last, if you had never received stock in the first place.<br> 3. I has never been any follow up or communication by the store.<br> <br> In essence, I was the made the sale under the pretense that I would receive the charger. I would have ported to Telkom Mobile who's deal was better.<br>

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Replies (1)
Vodacom
Vodacom's reply15 Apr 2016, 11:07
Official
Hello joschempad,

Thank you for making us aware of your complaint.

Please note that a consultant will make contact with you in due course to assist with your query.

Regards
Vodacom Consumer Website Team