WH
Wynand H

1 reviews | Active since May 2012

12 May 2017, 06:48

Upgraded to Galaxy S8+ with watch and still no watch and double charging?

<p>So I went to Vodacom East Point on 1 May exactly 9AM to upgrade, the consultant advised me that I should upgrade to the Smart L+ from the Smart XL and we did everything, I got the phone and was happy except for they did not have stock of the Galaxy Gear S3 Frontier watch. I am looking for the LTE version and they cannot tell me what the version is it is that they can offer me. Now I have phoned them everyday since then and still no watch. How can Vodacom not have stock of the watch? Why offer a watch but NO Vodacom in this entire country has stock of the watch, HOW?<br /><br />Now my contract is *****ed up in some bad way. I Should be owing Vodacom 1167 for the new contract and device and 330 for the my previous device. But some how vodacom got it so *****ed up that I am owing you now 2300 for this device now. I would like to know how can there be 2 Smart L+ rentals on my name if I only have one?</p> <p> </p> <p>I will make this review positive once you have sorted out my contract and when I receive my watch because this is just bad bad service</p>

0
Replies (2)
Vodacom
Vodacom's reply12 May 2017, 07:15
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

WH
Wynand H's update31 May 2017, 09:29
Reviewer Update

So Tomorrow we are turning to a month now when I got my phone and my watch was "ordered". I do not understand how Vodacom in the Entire SA do no have stock of it? Everyone else seems to have stock, except for Vodacom, total disgrace that in a months time you still don't have stock and still cannot tell me that when you will receive stock.