Upgraded to a new Package under false pretences.

I have been a longstanding customer with Vodacom and after the 0 service delivery it has pushed me to write this review. In early March 2025 I got a call from a Vodacom sales person to offer a better deal. Long story short I said , it's a good deal an accepted on the basis that it is a month to month contract which I was on before purely because I did not want to binded to 24 month contract. The guy on the line agreed its not 24 months, bearing in mind all calls are recorded. A week had passed and I received an invoice from Vodacom confirming the new contract only to see it says 24 months. Immediately I started making contact with the Customer Service Department to make them aware of the fact that I was coercied into taking a new deal under false pretences.

During this time from March up until today i have called Vodacom about 15 times an spoken to multiple agents who assured me it will.be cancelled. I even had to pay the new amount to something I didn't want..I was told don't worry mam you will be credited. Obviously that never happened either. Nobody from Vodacom has sent me a email confirmation cancelation of the upgrade. All i had to hear was it has been escalated. A pure copy an paste response They just expect me to pay for their poor service. Nobody has taken accountability for their own mess they created. I'm passed the point of being civil. Thanks to you Vodacom I am in arrears, that is no fault of mine. I do hope Management sees this. I expect this matter to be finalized with compensation or I will take it further and then someone will make contact very quickly.