1 reviews | Active since Oct 2013
Upgraded to a contract not fit for purpose
<p>I have been on a business contract (or the equivalent as the products change) for over 20 years. I use my phone for business and travel overseas often. I requested a Smart S as this met my needs in terms of minutes and data. Instead I was upgraded to a Smart Top Up S. I did not pick this up in signing the doumentation. When my new contract started on 1 July, all my VAS were cancelled including itemised billing, CLIP, etc.. I followed up and after the second attempt these were all reactivated. However, i realised when I wanted to buy data that i first had to buy airtime and on phoning was told that I need to recharge for all additional requirements. This does not suit my needs and bears no similarity to any contract I have had before. I can't afford to run out of minutes on business calls or when I am overseas. I phoned the call centre and was told I could migrate in 3 months. This is not acceptable. I want my contract to be changed back to the bundle I chose, but with an open contract, where I can go out of bundle and charge additional data purchases to the contract without recharging. In terms of the Consumer Protection Act, this is a contract that is not fit for purpose and clearly the sales consultant paid no attention to my previous status. I am not prepared to wait 3 months to do this. I also require confirmation that i can roam internationally without problems as i always have done.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
