KL
Keith L

1 reviews | Active since Oct 2013

07 Jul 2017, 16:16

Upgraded to a contract not fit for purpose

<p>I have been on a business contract (or the equivalent as the products change) for over 20 years. I use my phone for business and travel overseas often. I requested a Smart S as this met my needs in terms of minutes and data. Instead I was upgraded to a Smart Top Up S. I did not pick this up in signing the doumentation. When my new contract started on 1 July, all my VAS were cancelled including itemised billing, CLIP, etc.. I followed up and after the second attempt these were all reactivated. However, i realised when I wanted to buy data that i first had to buy airtime and on phoning was told that I need to recharge for all additional requirements. This does not suit my needs and bears no similarity to any contract I have had before. I can't afford to run out of minutes on business calls or when I am overseas. I phoned the call centre and was told I could migrate in 3 months. This is not acceptable. I want my contract to be changed back to the bundle I chose, but with an open contract, where I can go out of bundle and charge additional data purchases to the contract without recharging. In terms of the Consumer Protection Act, this is a contract that is not fit for purpose and clearly the sales consultant paid no attention to my previous status. I am not prepared to wait 3 months to do this. I also require confirmation that i can roam internationally without problems as i always have done.</p>

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Replies (2)
Vodacom
Vodacom's reply08 Jul 2017, 06:48
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply12 Jul 2017, 15:01
Official

Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team