Upgraded - Still showing on old package

<p>I upgraded on 12th June at Vodacom Alberton City Mall.</p> <p> </p> <p>I took the new Vodacom Smart M+ package to my previous Smart L.</p> <p> </p> <p>I saw on my recent debit order I am still paying the old contract. I phoned customer care a week ago and they couldn't help me, saying the upgrade is 'open', I need to go back to the store to do it.</p> <p> </p> <p>I did this on Friday, 4th August, hoping it would finally be all sorted out. They said it would take 48 hours, and I would get an SMS of the notification and I would have to reboot my phone.</p> <p> </p> <p>The only sms I got yesterday, Monday, 7th August, was, as a 'valued customer', that my contract term is coming to an end. </p> <p> </p> <p>I phoned customer care again this morning and the migration is still 'pending' and it will take up to 7 working days to sort out.</p> <p> </p> <p>I am giving Vodacom their 7 days, and this better be done. The next call that I will be making will be to cancellations. Clearly, being 1 small customer out of a 40 million + database warrants for this kind of ******* service.</p> <p> </p> <p>I will happily port to a competitor, since if you cannot look after your own customer, I'm sure they will.</p> <p> </p> <p>And one last thing, if it does come to me porting to a competitor, I want to thank you for the 2 free phones I got on my 'non existent upgrade'.</p>