UPGRADED ROUTER NOT OPERATIONAL - FAILURE TO COLLECT DEVICE

I have upgraded my router ('***) to a S90 Vodacom Router. The router was delivered on the 24 April 2024. Worked for a while, but that afternoon no signal was evident.

I called the customer care line on the 25 April 2025, which tried to re-set the router, unfortunately was not successful and guided me to take the router to a Vodacom outlet.

On the 26 April 2025, took the router to the Vodacom (Kolonade – Pretoria). I was advised to wait until the 1st of the May 2025 as this is when the upgraded contract will be activated.

On the 1st of May 2025, I went back to the same branch, the staff that day was not very helpful as I was send from one counter to the next. Very bad service. So I went to another Vodacom outlet in the same Kolonade shopping centre ( Next to Game) which was very helpful. Thy tried various options but did not succeed. They advised me to call the Customer care and request for them to collected the device.

One the 2nd May 2025, I called the customer care centre, which arranged for collection. Well, today is the 16 May 2025 and the router is still not collected.

This morning I called the Vodacom Call centre which indicated that the collected was cancelled without any reason supp****.

I have already commenced with the payment of the upgraded contract bu yet still using the old one which is not functioning very well.

Please assist.

Please use RAM iso SKYNET