UPGRADED PACKAGE NOT ACTIVATING AND POOR EXCUSES FROM THE BUSINESS CONTACT CENTRE.

At the end of March 2018 my husband's Accounts lady contacted Vodacom Business regarding upgrading his cell phone contract. The Business Contact Centre Call Agent, Magdeline, requested various documents, which we sent through. Eventually, on 5 April 2018 my husband received his new handset. Then the wait began but nothing changed. He still remained on his old package (Smart L with a very small data bundle). We decided to give them the benefit of the doubt and waited a few days. When the new contract still did not start, he called at the Vodacom shop in Pavillion. There they advised him that the new package will only come into effect on 1 May 2018. So again, we wait. Now please keep in mind, in today's world, data is a necessity. During April we had to purchase data packages on numerous occassions because we were not informed that the package will only activate 1 May 2018. Then 1 May arrives and nothing, then 2 May arrives and nothing. Then the numerous phone called to Vodacom Business Contact Centre ( ********** ) starts. And what a horrible experience that has been. Every single phone call (and believe me there were many) had the same response "Oh, we will have to find out from the back office why the new package did not activate. We will phone you back". I find it astounding that a cell phone provider does not know how to operate a phone. Surely that must be the only reason for their lack of communication and phoning when they give an undertaking to do so.

VODACOM........YOUR SERVICE IS SHOCKING. THE FACT THAT YOU ARE PREPARED TO TREAT A BUSINESS CLIENT WITH NUMEROUS CONTRACTS WITH SUCH BLATANT DISRESPECT AND THE FACT THAT YOU HAVE NO CUSTOMER SERVICE TO SPEAK OFF AT ALL, SAYS SO MUCH ABOUT YOUR BUSINESS ETHICS. TO ANYONE OUT THEIR CONSIDERING DOING BUSINESS WITH VODACOM, PLEASE BEWARE. YOU MIGHT ENCOUNTER THE SAME PROBLEMS I HAVE, WITH NO END RESULT IN SIGHT.