BM
Bryan M
1 reviews | Active since Nov 2013
25 Jun 2021, 12:39
Upgraded & Overcharged and No Help (Repeated Calls)
I renewed my and my wifes contract with Vodacom. Post the renewal I see the expected monthly charge for both our contracts plus an additional R759 charge for a Once Off Bundle 10 GB over 90 days. We did not ask for this additional expensive once off bundle, however its been activated and we're both been charged for this.
I've queried this multiple times with the call center, we keep getting push from pillar to post. And we're not getting any resolution. I have to keep repeating the issue - and keep getting message saying the issue is resolve but the invoice still reflects the cost and no one has called me or resolved this issue.
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Vodacom's replyOfficial
25 Jun 2021, 13:59 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply25 Jun 2021, 13:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
BM
Bryan M's updateReviewer Update
08 Oct 2021, 08:17Hi Vodacom,
When I last posted a senior supervisor contacted me and resolved the issue (apparently) now 3 months later the data promised to me no longer is loaded. Seems like I got 3 months of promotional data for free instead of the promised duration which was for the whole contract period of 2 years. Today is the 3rd time I’ve called the call Center for an escalation each time I get told it will be resolved in 24-48 hours. Still no resolution - I now have to buy my own data which isn’t our deal. That’s the least time I renew my contract with you - each renewal you mess me around. Please can I cancel my contract with you as you have breached our verbal contract!
When I last posted a senior supervisor contacted me and resolved the issue (apparently) now 3 months later the data promised to me no longer is loaded. Seems like I got 3 months of promotional data for free instead of the promised duration which was for the whole contract period of 2 years. Today is the 3rd time I’ve called the call Center for an escalation each time I get told it will be resolved in 24-48 hours. Still no resolution - I now have to buy my own data which isn’t our deal. That’s the least time I renew my contract with you - each renewal you mess me around. Please can I cancel my contract with you as you have breached our verbal contract!
BM
Bryan M's update08 Oct 2021, 08:17
Reviewer Update
Hi Vodacom,
When I last posted a senior supervisor contacted me and resolved the issue (apparently) now 3 months later the data promised to me no longer is loaded. Seems like I got 3 months of promotional data for free instead of the promised duration which was for the whole contract period of 2 years. Today is the 3rd time I’ve called the call Center for an escalation each time I get told it will be resolved in 24-48 hours. Still no resolution - I now have to buy my own data which isn’t our deal. That’s the least time I renew my contract with you - each renewal you mess me around. Please can I cancel my contract with you as you have breached our verbal contract!
When I last posted a senior supervisor contacted me and resolved the issue (apparently) now 3 months later the data promised to me no longer is loaded. Seems like I got 3 months of promotional data for free instead of the promised duration which was for the whole contract period of 2 years. Today is the 3rd time I’ve called the call Center for an escalation each time I get told it will be resolved in 24-48 hours. Still no resolution - I now have to buy my own data which isn’t our deal. That’s the least time I renew my contract with you - each renewal you mess me around. Please can I cancel my contract with you as you have breached our verbal contract!