1 reviews | Active since Feb 2015
Upgraded Online....... 30 Day's passed .... Still no DEVICE !
<p>I upgraded one of my data line's online, The consultant returned my request via call, we did the complete upgrade and up to date (30day's later) I still have not received my device. I tried to cancel the online upgrade (Kept me on the phone for about 4 hours as I was transferred from one department to another) the consultant advised me that the request has been loaded aventually.... (This was two weeks ago) But the Vodacom store still can't process my in-store upgrade because the online upgrade STILL HAS NOT BEEN CANCELLED! Utter poor Service from Vodacom !!! Tried cancelling the contract.... that kept me on the phone for an additional two hours, also with NO luck !</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom Promises response ??!! I recieved a sms from Vodacom 22/08 (a week ago) " We have escalated your complaint to the Sales Support Office for further assistance and Feedback. Up till date NO FEEDBACK - NO DEVICE..... Utterly PATHETIC ! Canel my CONTRACT please !!!!
Vodacom Promises response ??!! I recieved a sms from Vodacom 22/08 (a week ago) " We have escalated your complaint to the Sales Support Office for further assistance and Feedback. Up till date NO FEEDBACK - NO DEVICE..... Utterly PATHETIC ! Canel my CONTRACT please !!!!