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Takalani M
1 reviews | Active since Oct 2015
23 Mar 2021, 23:02
Upgraded my contract without my consent
I've been with vodacom for over 5 years. I've been paying R487 for my contract for the past 24 months. I recently called then to now cancel my contract. Instead they upgraded it and today they debited R987 after I've queried and sent emails to not date debit this amount after I received my invoice.
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Vodacom's replyOfficial
24 Mar 2021, 06:53Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply24 Mar 2021, 06:53
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Takalani M's updateReviewer Update
03 May 2021, 20:50Until today Vodacom has not handled my query they still have my package upgraded without my consent and debiting my account with no refund from my previous query.
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Takalani M's update03 May 2021, 20:50
Reviewer Update
Until today Vodacom has not handled my query they still have my package upgraded without my consent and debiting my account with no refund from my previous query.