Upgraded me to the wrong contract

<p>On 24 October 2016 I upgraded online from my 3Gig 24 month data contract to a 5 Gig 24 month contract with a mifi router. I receivet the router on 26 October.</p> <p> </p> <p>Today while working my internet suddenly disconnected. I opened the myvodacom website on my phone to discover that I was not on the 5Gig 24 month contract, but on a 5 Gig top-up plan, which is not what I signed up for. I signed up for a full contract with night-owl data, not a capped top-up plan without the night owl data.</p> <p> </p> <p>I tried the call center who informed me that there is no record that I've even upgraded and that they are unable to help. They told me they needed to escalate the matter and put me on hold. I hung up after 30 minutes without anyone getting back to me.</p>