Upgraded incorrect line (STILL NOT SORTED)

This is a complaint regarding a previous complaint WHICH HAS NOT BEEN RESOLVED!

I.E...

I initiated an upgrade of my wife's number (also on my profile), and she got the sms, all seemed to be in order, till I logged into my account and saw that they had upgraded my number and not hers.

I phoned Vodacom, went through three departments i.e upgrades, online upgrades and finally the web site bunch?..

Anyway, I was told to send an email to ********** by the last consultant, which I did, but now four days ago I still have not heard anything.

I need to get this resolved as I need to upgrade my own line to a business contract before the end of the month.

So please, can you sort 1.) your issues in upgrading the line that was not selected when initiating the upgrade and 2.) my incorrect line upgraded so I can resolve my upgrade in due time.

André.