AS
Andre S
1 reviews | Active since Oct 2010
16 Mar 2018, 21:23
Upgraded incorrect line
I initiated an upgrade of my wife's number (also on my profile), and she got the sms, all seemed to be in order, till I logged into my account and saw that they had upgraded my number and not hers.
I phoned Vodacom, went through three departments i.e upgrades, online upgrades and finally the web site bunch?..
Anyway, I was told to send an email to ********** by the last consultant, which I did, but now four days ago I still have not heard anything.
I need to get this resolved as I need to upgrade my own line to a business contract before the end of the month.
So please, can you sort 1.) your issues in upgrading the line that was not selected when initiating the upgrade and 2.) my incorrect line upgraded so I can resolve my upgrade in due time.
André.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
17 Mar 2018, 09:35Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply17 Mar 2018, 09:35
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
AS
Andre S's updateReviewer Update
24 Mar 2018, 19:44Dear Vodacom...
A week later and guess what? Thanks right NOTHING, no call, no email no resolution.
Your level of support and resolution is nauseating..
SORT THIS OUT PLEASE!!!!!!!!!
AS
Andre S's update24 Mar 2018, 19:44
Reviewer Update
Dear Vodacom...
A week later and guess what? Thanks right NOTHING, no call, no email no resolution.
Your level of support and resolution is nauseating..
SORT THIS OUT PLEASE!!!!!!!!!
Vodacom's replyOfficial
28 Mar 2018, 17:24Dear Andre,
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused. We thank you for bringing the matter to our attention.
Kindly note that the matter has been escalated to the Retentions Team for Assistance to reverse the upgrade, feedback will be provided to you soon.
We do apologise for the inconvenience caused and the delay.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply28 Mar 2018, 17:24
Official
Dear Andre,
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused. We thank you for bringing the matter to our attention.
Kindly note that the matter has been escalated to the Retentions Team for Assistance to reverse the upgrade, feedback will be provided to you soon.
We do apologise for the inconvenience caused and the delay.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
29 Mar 2018, 13:22Dear Andre,
As per our telephone conversation, kindly note that the matter has been resolved and you should be able to process your upgrade this weekend.
We do apologise for the inconvenience caused and the delay.
Regards,
Vodacom Consumer Website Team
Hafiza Sydow
Best regards,
Vodacom's reply29 Mar 2018, 13:22
Official
Dear Andre,
As per our telephone conversation, kindly note that the matter has been resolved and you should be able to process your upgrade this weekend.
We do apologise for the inconvenience caused and the delay.
Regards,
Vodacom Consumer Website Team
Hafiza Sydow
Best regards,