Upgraded hone returned without delivering

Upgraded phone last week. Instructions to deliver at work to me or my PA. Was there Friday to deliver and \coul not get hold of me". Phoned me Monday 26 January to deliver Tuesday 27 January. Nithing delivered but phone returned to Vodacom. Now without phone and flying to CTown Friday and need to take phone with. Vodacom refuses to assist to deliver phone tomorrow. I have spoken to at least 4 people at Vodacom including teamleader without success."""