Upgraded **********ly

<p>On 18 November we went to the Istore at Eastgate to upgrade my IPad. I was told that I had already upgraded!! But with no device....... Th great staff at the Istore told me to phone Vodacom which I did while at their store. The Vodacom employee told me that this was a ********** upgrade as a "quote" was put through but clearly stated that no device was taken. This would be escalated for investigation. A few days later we had to call Vodacom as we had heard nothing back for them. Still no solution. They were still investigating. We then waited and called a few days later again just to be pushed from pillar to post. </p> <p> </p> <p>After spending 58 minutes on the phone we were told that a store in Durban had done the upgrade but details coul not be given to us due to the investigation. Vodacom now insists that I do an affidavit stating that I did not do the upgrade. They also wanted copies of my signature and my ID before this would be taken further. I refused as ***** had already taken place and now copies of my ID and signature had to be sent to the same people who allowed this to happen. I also asked for a copy of the contract that I signed for the upgrade. This they also refused to send me but rather kept insisting that I send them what they asked for or nothing would be done about the matter. Why should I have to do this?! Smses were sent to me requesting my ID and signature to be sent to an email address that did not even have an @ in it!!</p> <p> </p> <p>And to top it all I was told that I had been charged about R900 for early upgrade