KB
Karin B

1 reviews | Active since Feb 2012

14 Dec 2015, 20:27

Upgraded for R269 pm but charged R382.45 pm

I upgraded in November and have a pamphlet where I indicated I wanted the LG G4 beat on U choose flexi 150 for R269 pm. This was a special at the time. The sales person advised this was in order and not once was I told that the monthly subscription would me more. I am paying R382.45 per month.... Why? Was I **** to, does Vodacom trick you into signing fine print to milk you until you are broke? Please explain why I am paying 2 x 24 months handset installment (as per the statement you sent us) for R103.95 and another for R120 because I only have one handset on tel ***. A woman at Mall of the South helped me, so if this is what I signed, I want a copy of the contract for legal advise, and I want to know the name of the lady that helped me because I was misinformed and misguided so I will expect the necessary action against this staff member. Why don't you give clients what they ask for.... Not actually sure why I upgraded with you because your service is terrible and this is not my first complaint about being misled. I was also misinformed about my upgrade on 072 476 5006 but tough for me! Please phone my wife Karin ***

0
Replies (1)
Vodacom
Vodacom's reply15 Dec 2015, 07:04
Official
Hello K Basson,

Thank you making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards
Consumer Website Team