NS
Nomthandazo S

1 reviews | Active since Oct 2017

23 Oct 2017, 16:24

Upgraded done on the 14/10/2017

I went to vodacom to do an upgraded my phone , which was suppose to be delivered last week Wednesday , waited for the whole week , i even went to vodacom on Sunday and i was told that the guy doing the delivery is a bit delayed , i was helped by Sipho Nkosi , he was not in on saturday left a message , i was told that someone will contact me today in the morning , and preferably i advise that i should be contacted on the landline , haven't received any call .

NOT HAPPY AT ALL .....

0
Replies (4)
Vodacom
Vodacom's reply24 Oct 2017, 06:24
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply25 Oct 2017, 15:50
Official

Dear Nomthandazo Sengwayo

We are sorry to hear of the circumstances under which your posting has reached us. Thank you making us aware of your complaint.

As per our discussion, I have been in contact with you and believe that your matter is now resolved.

Please accept our apology for any inconvenience caused.

Kind Regards
KH

Vodacom
Vodacom's reply25 Oct 2017, 15:50
Official

Dear Nomthandazo Sengwayo

We are sorry to hear of the circumstances under which your posting has reached us. Thank you making us aware of your complaint.

As per our discussion, I have been in contact with you and believe that your matter is now resolved.

Please accept our apology for any inconvenience caused.

Kind Regards
KH

Vodacom
Vodacom's reply25 Oct 2017, 15:50
Official

Dear Nomthandazo Sengwayo

We are sorry to hear of the circumstances under which your posting has reached us. Thank you making us aware of your complaint.

As per our discussion, I have been in contact with you and believe that your matter is now resolved.

Please accept our apology for any inconvenience caused.

Kind Regards
KH