IE
Izelle E

1 reviews | Active since Jul 2016

01 Jul 2016, 08:20

Upgraded contract without my consent

<p>Vodacom went ahead and upgraded both my phone contracts without my permission or consent. I am now in a position where they are passing the blame from one contracted company to another. I want this contract to be cancelled asap, but no one can help me. Do I cancel my debit orders and not pay the contracts they will then blacklist me. So who do I speak to!!!!!!!!! This is *****!!!!</p>

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Replies (1)
Vodacom
Vodacom's reply01 Jul 2016, 09:13
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team