Upgraded contract 8 months ago, premuims fully paid, yet havent received airtime. Unacceptable!

I did an online upgrade on my contract in August 2018, with a combo package for a Samsung Galaxy S9 with a J4.

Both devices were to receive airtime for the duration of 24 months. I received both devices, with no sim.

When I called the upgrade division, I was advised to go to a Vodacom store and purchase a sim, ( for which I will be reimbursed), call in with the sim number and Vodacom will create a cell number and load the airtime for the J4. This I did immediately. When I called in with the sim no, I was informed that it will be done. However, several calls later, I was informed that they were still working on it. I escalated the issue to the Team leader, Kedisaletse Mokgobo. She requested that I send her an email. I sent several emails, with the receipt and sim number, there was no response. I made several calls to Kedisaletse, who as yet has not been able to resolve the issue. 8 months later, after paying all my premiums in full, she is still working on it.

I then transferred the issue to another team leader, Christina who requested the emails to Kedisaletse be forwarded to her. No response from Christina either. I called her, she informed that Kedisaletse was working on it. I then escalated the issue to Kedisaletse and Christina's supervisor, who advised that the matter will be resolved. 8 months after the upgrade the issue has not been resolved. All my premiums have been paid in full. This is not acceptable and disgusting service from Vodacom. I still haven't received the airtime.

Vodacom charges customers for products and services and doesn't deliver; or meet the terms and conditions of the contract. This is ********* and is ***** !