CS
Candice S

1 reviews | Active since Jul 2016

22 Jun 2018, 18:45

Upgraded contract - 24 months x R888.00. Have now received an inv for R2782.00??????

Upgraded my contract telephonically on 13th June. 24 months.

Agreed to an amount of R888.00 per month TOTAL.

Upon receipt of the device today (via courier), there was an invoice attached to the box with an amount of R2782.08

If this is not resolved within 48 business hours, I will be cancelling the contract outright. Please provide me with a credit on my account for this amount immediately.

0
Replies (1)
Vodacom
Vodacom's reply22 Jun 2018, 23:54
Official

Dear Customer

Thank you for making us aware of this issue.

We will investigate this matter and make contact with you in due course.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards
Vodacom Consumer Website Team