Upgraded Cellphone Not Recieved After 6 Months

Good Day

After upgrading my contract in January 2020 I am still yet to receive my device as promised. My contract was upgraded on 21 Febrauary and promised a new phone. The date is now 28 August 2020 and I am still yet to receive my device. I have been to several Vodacom store during this period and tried calling the contact center but all the help I receive was to call another different numbers during this period.

I have been pushed from pillar to post just tying to find out where is my phone location and when can i expect delivery. What compensation is Vodacom willing to provide noting that it is now 6 months past and I haven't recieved my phone. If i don't receive communication in the next 5 day's I will be going to the ombudsman and cancelling all 7 of my contract's and moving to another service provider after 15 years of beingwith Vodacom.

Thank you