DC
Dean C

1 reviews | Active since Jul 2016

10 Jan 2017, 15:56

Upgraded but tablet never delivered

<p>In November 2016 I upgraded my contract online.</p> <p> </p> <p>The contract deal included a phone as well as a tablet.</p> <p> </p> <p>The phone arrived but the tablet never did. When i called the helpline i was told to email VAdmin.</p> <p> </p> <p>Needless to say 2 months later, and 3 follow up emails to the VAdmin i have received no response to my request!</p> <p> </p> <p>Vodacom is happy to bill me for the new contract (where i can gauaretee i am being charged for the tablet) but have never received it. </p> <p> </p> <p>I cannot deal with being pushed from pillow to post between different call centres and help desks anymore, this needs to get sorted!</p> <p> </p> <p>Please can you look into this with the highest urgency to get my tablet delivered ASAP</p> <p> </p>

0
Replies (2)
Vodacom
Vodacom's reply11 Jan 2017, 07:17
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

DC
Dean C's update16 Jan 2017, 13:24
Reviewer Update

Still heard nothing?!?!?