1 reviews | Active since Jul 2016
Upgraded but tablet never delivered
<p>In November 2016 I upgraded my contract online.</p> <p> </p> <p>The contract deal included a phone as well as a tablet.</p> <p> </p> <p>The phone arrived but the tablet never did. When i called the helpline i was told to email VAdmin.</p> <p> </p> <p>Needless to say 2 months later, and 3 follow up emails to the VAdmin i have received no response to my request!</p> <p> </p> <p>Vodacom is happy to bill me for the new contract (where i can gauaretee i am being charged for the tablet) but have never received it. </p> <p> </p> <p>I cannot deal with being pushed from pillow to post between different call centres and help desks anymore, this needs to get sorted!</p> <p> </p> <p>Please can you look into this with the highest urgency to get my tablet delivered ASAP</p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Still heard nothing?!?!?
Still heard nothing?!?!?
