Upgraded and now cant make calls or load airtime nothing

<p>Wife Upgraded two weeks ago. Since then she has no Airtime, tried to purchase R50.00 aditional airtime that never reached her fone. She cant use the thing and she is on contract. Everytime she calls your helpdesk she gets Told 24 hours and it will be sorted out. Went to a Vodashop last week... Same story..24hours and it will be fixed. Been a client for years and now you want to loose us? She now cant contact anybody in a emergency?</p>