UPGRADED AND GETTING CHARGED FOR FREE SCREEN INSURANCE

<p>Good Day</p> <p>I have upgraded on the 1st of May in store. I got my qoute that I had to sign and send back to them. On this qoute stated that I get 12 month free screen insurance. When i got my estimated bill in May I started quering to why i am getting charged for screen insurance the call centre said that they are still busy with the invoices so i got to wait till i get my invoice then it should be off. I got my invoice and i got charged for screen insurance 3 times, Old phone, new phone and a pro rata. When i phoned vodacom said i need to speak to the insurance department. Spoke to them and they said Vodacom should credit me automaticly wich off corse never happend. Next month estimate inv came and i queried and even went in to the store where i upgraded. I got a ref Number and said I should have feedback in 14 days. I phoned on the 14th day where i have been told the call is closed as it were resolved. no one phoned me regarding this matter. Till today i got no feedback from no one i keep on phoning Vodacom where i get transferd to every department and every one promise to help and no one is helping. The insurnce said to me ont he 25th of July that they have prossed a refund for June and July inv. when i speak to vodacom they say there is nothing. I need this to be resolved as this is carring on since May and getting me no were. I keep paying and they just keep taking for something that i dont even get from them.</p>