Upgraded account without consent!

On the 1st of December 2020, I was contacted by what I believe was Elite Mobile or another one of Vodacoms distributors. The lady offered me the option of a upgrade on my account, promising a R2500 voucher and other deals, which I declined. I kept telling her that I am not interested in upgrading my account at this time and would like to stay on a month-to-month basis on my current subscription. She phoned back 4 times insisting that I take the upgrade and I kept declining the offer.

That evening, I recieved a sms from vodacom, stating that my account has been renewed or upgraded, and would expire on the 1st of December 2022. This all happened even though I kept declining the offer to upgrade. This was confirmed by after I made a call to vodacom customer service this morning, the 2nd of December 2020.

Vodacom informed me that it would take 7 days to reverse the process.

I find this highly unacceptable! Vodacom shares my (our) information with 3rd parties, ID numbers and emails without our consent, and then does not double check when these 3rd parties just goes ahead and upgrades a account.

In the past I have stopped debit orders to vodacom due to incorrect amounts being deducted, once more the 10 times the amount due, and now pay my account myself every month after studying my statement. The reason I don't want to upgrade is to be able to cancel my business with Vodacom at any time, and now I feel that this is the final straw and that there is no more reason to be a vodacom client.

Worse service provider EVER.