1 reviews | Active since Aug 2016

26 Sept 2017, 17:01

Upgraded

Upgraded July. Now I'm billed for two handsets. Phoned customer care and according to them I have to pay for the old handset as well as new handset for 3 months. Been with them for many years and this is the first time it happens like this.

0
Replies (2)
Vodacom
Vodacom's reply27 Sept 2017, 06:11
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply27 Sept 2017, 08:46
Official

Good Day Daleen Bekker,

Thank you for taking the time to voice your enquiry.

Kindly note that this matter was addressed. Feedback was sent via email to your gmail address.

Regards

RO

Best regards,