Upgrade your phone and nothing works thereafter
<p>I did an upgrade in January and I've been tyring to "re-instate" my previous "features" ever since. I've been to the walk in centre in Canal Walk, I've called customer services numerous times and six months later the problem is still the same.</p> <p> </p> <p>I could previously purchase airtime/date bundles and add it to my monthly account - this function has ceased to exist since I did the upgrade.</p> <p> </p> <p>After almost 20 years with Vodacom I think it's time I cancel my 4 contracts and join Cell C.</p> <p> </p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Typical standard reply - I've been waiting since Monday for their "call back within 24 hours if the problem is not resolved"
Typical standard reply - I've been waiting since Monday for their "call back within 24 hours if the problem is not resolved"
It's been 10 days and STILL NO RESPONSE FROM VODACOM - YOU ARE A WORTHLESS BUNCH OF *****S WHO DON'T DESERVE TO BE IN THE SERVICE INDUSTRY
It's been 10 days and STILL NO RESPONSE FROM VODACOM - YOU ARE A WORTHLESS BUNCH OF *****S WHO DON'T DESERVE TO BE IN THE SERVICE INDUSTRY