Upgrade wrong number take more than 3.5 times normal amount the amount from account

<p>Good day,</p> <p> </p> <p>I have been trying to sort this problem out for more than two weeks.</p> <p> </p> <p>You guys upgraded the wrong number. You were supposed to upgrade the 076 ********** (Voice line) number, but upgraded the 071 number which is a Data line and then took way too much money from my account.</p> <p> </p> <p>Please also note that the data line could not be upgraded as it was about 1 year, give or take a few months, into the contract which has a 24 month duration. </p> <p> </p> <p>I don’t want to hear that I clicked on the wrong thing online, I upgraded the 076 number online, was confirmed telephonically that the upgrade was already done and being processed on the 076 ********** number because the website was not lekker and it could not confirm it was done, thus the need to phone and confirm.</p> <p> </p> <p>Either the Vodacom online system was faulty or someone doing the upgrade did something wrong.</p> <p> </p> <p>I have spoken to a lot of people and been passed around like a rugby ball on a playground which really makes me feel like a number and not a customer. (111, ********** , ********** , ********** , ********** 4, 011 ********** & 011 ********** )</p> <p> </p> <p>I have been phoning for countless hours to try and sort out the upgrade to the wrong number but have not gotten anywhere really accept that I now have 2 GB of data on the 071 number instead of the 750MB of data.</p> <p> </p> <p>My account was supposed to be a bit more than R459.97, but you collected R1700 and I have a debit of R587.</p> <p> </p> <p>This is how it should have been as I did not get the upgrade on my phone.</p> <p>Data line (2gb) R109 <br />Voice line (smart M) R350.97<br />Sub-Total – R459.97 (what I should of paid)<br />What you collected – R1708.57<br />Difference that vodacom owe me – R1248.60<br /> </p> <p>I wanted my data line (071 number) to be restored to the 2GB data line, then the 076 (Voice) number should be upgraded to the Smart M plus package as originally intended with that was R769. But with a new that was what I wanted two weeks ago. Now things are different as I have phoned countless hours away speaking to you guys. As I am on hold now I have been on the phone 1 hour and 57 minutes but hang up as I couldn’t delay my work any longer, phoned from my cellphone ********** 550 and my landline 013 ********** . Due to that lovely timeframe of who knows how many hours I have tried to sort this out, now I want my device cost a.k.a. the hardware cost to be halved and for still my data line to be restored, but most of all I want the money you guys mistakenly too to be paid back to me ASAP R1248.60(calculations above. If you think I am being unreasonable, just remember you guys upgraded the wrong number then tried to fix it and then I got R1700 taken from my account instead of the R459.97 which is more than 3.5 times than what I should have paid.</p> <p> </p> <p>Please phone me on 076 ********** so we can sort this out. I am not very happy but the above could make me happy.</p> <p> </p> <p>Kind regards,</p>