Upgrade woes and highs (pun intended)

After a rocky, fighting start, I would now like to publicly thank 3 specific people for sorting out my much disputed upgrade. Zintle Joni at Vodacom Customer Care eService department for keeping me updated with the progress of my dispute. Mampho Nhlapo and Philip at Bytes People Solutions, Mampho for initiating the investigation into what went wrong and contacting me to keep me updated, and Philip for negotiating acceptable terms for my upgrade and patiently explaining the companies position. All I wanted was to have my dispute heard and resolved and be kept updated regarding any progress and problems and these 3 people did exactly that. Their service to the customer is exceptional and I need this to be advertised to recognize their efforts. Thank you all

Graham Scholes