Upgrade woes

Suddenly received a quote and the next day a phone was delivered to my work address. No prior confirmation etc because that's the excuse that was given at my second attempt to upgrade. The reason I wanted my phone by the 22nd December was because I went on leave. I get a call from my work place saying there is a courier company trying to deliver a phone on the 3rd of January 2018..so I tell them to return it....To date no one from Vodacom has taken the time to call me. Maybe one of there MANAGEMENT should take the time to react to this second complaint. ..or obviously I'm not important enough