Hellopeter
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sP
selva P

1 reviews | Active since May 2016

01 Jan 2018, 08:39

Upgrade Woes

Tried to upgrade on the 4th of December 2017...called a week later contract was never loaded...ok spoke to the team leader ..loaded à New contract with additional minutes and data. Apparently they tried to get hold of me for confirmation but couldn't. ..Só i called back a week later the 20th spoke to the team leader again...promised to get the phone to me on the 22nd. ..called on thé 22nd at 16.30...team leader left for the day....guess what it's the 1st January 2018 and still no one has bothered to come back to me...WHAT WONDERFUL SERVICE! !!

0
Replies (3)
Vodacom
Vodacom's reply01 Jan 2018, 10:04
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply15 Jan 2018, 10:51
Official

Dear Customer,

We are sorry to hear of the circumstances under which your Hello Peter posting has reached us and we do apologise for the inconvenience caused. We thank you for bringing the matter to our attention.

Your query was addressed and feedback provided that the upgrade has been processed and delivery of device has been delivered.

Regards,
Vodacom Consumer Website Team

Best regards,

sP
selva P's update15 Jan 2018, 11:06
Reviewer Update
no calls from a manager ...is that a way to solve a problem? Anyway the phone was returned as I'm not at work. Wow u guys have the worst communication's ever. why ????