Upgrade Woes

Called Vodacom to upgrade on 24/03.. Upgrade done and phone was to be delivered 30/03. Phone was not delivered, called again 01/04, told upgrade process was not completed before. The phone was to be delivered 04/04 and to have my ID ready. RAM showed up to deliver at my house and ID was there but the person receiving it was told she needed to have my letter of consent. Called Vodacom to change delivery address to my workplace. Vodacom told me to call RAM to change delivery address. Called RAM and I was told to call Vodacom for them to change it. Called Vodacom, changed the address. RAM called me re delivery because Vodacom had still not changed the address. Called Vodacom AGAIN and was told the change of delivery address process had STILL not been completed by the previous person. This time I spoke to Loisa, the manager. Today 06/04, I have no phone, no call from Vodacom, no apology - even after threatening to cancel the contract. I guess one unhappy faithful customer makes no difference. My ref - if Vodacom cares at all is U955750<br>