upgrade woes

<p>I upgraded on 7 April 2017.I cancelled immediately to choose another package.The phone was delivered,but I returned it immediately.The order was not cancelled and I eventually was able to upgrade on 19April2017.My old phone broke so I am now stuck using my laptop or a friend's phone.Now they say they have to phone me to confirm the order.I have given them a secondary number but still have not heard from them.I have phoned them many times,to no avail.I am no unable to do my banking or anything that requires my phone.I am very close to cancelling my contract.</p>