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Anna T
1 reviews | Active since Nov 2021
19 Nov 2021, 10:49
Upgrade without permission
After telling Mrs Naidoo I am on my wat to a Vodacom shop, she still went on to upgrade a number. I did not give permission and this is becomming a bad habit of them. When I phoned in to cancel the upgrade they dropped the call when I said I want to cancel it.
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Replies (2)
Vodacom's replyOfficial
19 Nov 2021, 11:14 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply19 Nov 2021, 11:14
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Anna T's updateReviewer Update
25 Nov 2021, 10:34Still nobody has been in contact with me Vodacom, your service is terrible. You are the worst network provider in SA. Is this how you handle your problems? Put the phone down if the customer report faults and empty promises to phone back.
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Anna T's update25 Nov 2021, 10:34
Reviewer Update
Still nobody has been in contact with me Vodacom, your service is terrible. You are the worst network provider in SA. Is this how you handle your problems? Put the phone down if the customer report faults and empty promises to phone back.