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PB
Petrus B

1 reviews | Active since Jan 2015

10 Apr 2021, 14:24

Upgrade without my permition

Bad service from vodacom online. Wanted to cancel 2 lines (contracts) on my profile. Instead they upgraded them without my permition. Phoned them to rectify their fault. They said they will contact me shortly. Still waiting for their phonecall.

0
Replies (4)
Vodacom
Vodacom's reply11 Apr 2021, 10:36
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply11 Apr 2021, 10:36
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

PB
Petrus B's update14 Apr 2021, 08:49
Reviewer Update
No consultant contacted me yet.

Vodacom
Vodacom's reply23 Apr 2021, 09:46
Official
Dear Customer, 

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. 

Please note that we escalated your query to our Retentions Team for further assistance. Based on the feedback provided, the team has assisted and provided the below feedback:

Upgrade reversal has been loaded for both numbers and feedback has been provided to sub.

We apologize for the inconvenience and the service experienced. 

Regards, 

Vodacom Consumer Website Team 

Best regards,