Upgrade without my consent

Vodacom and it's poor services. I have 4 numbers with Vodacom, I did an upgrade on my main number on the 10th of April...Monday when I call I get told my second number was upgraded without my consent on the 10th of April which is ***** by the way as how do you upgrade me without my consent!!!!! Now they are telling me it will be reversed month end?? ******* of a service provider once all these contracts are done I'm canceling their service has dropped!!!