Upgrade without my consent!!!!!

Item: Vodacom
Rating: 1
Author: Frikkie V

I am so GATVOL with Vodacom it’s not even funny, been deducting money from my acc now for 8 months, on a upgrade that was done without my consent!!! And a whole lot of other problems, After hour’s on the phone with them just getting tossed around from one department to another more than 50 calls to them already and no luck just a few reference numbers on the so called reversals that they implement that comes nothing of ,and that doesn’t mean a thing ,And clearly I am not the only one ,I feel like they just been *****ing my money, I am so Done with Vodacom once I finally manage to stop and end my contracts, won’t advise anybody to ever go with Vodacom !!!!

Helpful (0)

Replies (2)

Vodacom's replyOfficial

01 Oct 2020, 09:04

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply01 Oct 2020, 09:04

Official

Frikkie V's updateReviewer Update

02 Nov 2020, 19:15

Hi , so again my account was deducted for the full amount !!!! After my first post on hello peter I quickly got 2 phone calls from you guys promising me it won’t happen again ,and that the contract would be stopped ,and my money would be refunded but there you just go again and ***** my money, I am so fed up with you guys I , would like for someone to read this that can assist me with building up a case against Vodacom, I will really not hesitate to go to court with this to get compensated for all the discomfort !!! I want this resolved ASAP!!! I want all my money back, from when the contract was supposed to stop. Or I will take this further

Frikkie V's update02 Nov 2020, 19:15

Reviewer Update