Upgrade without my consent

<p>Dealer upgrades: 21440</p> <p>Cell number: ********** 424</p> <p>I am aggrieved because Westgate Vodacom is refusing to cancel my upgrade despite several calls and requests to do so. Instead they went ahead processing it without my consent. I want this upgrade to be cancelled with immediate effect, because I have been waiting for the device for more than a month. There is also a proposed invoice and I will be debited on the 31 June 2016 for the device that I don't have. I want this upgrade to be cancelled before 31 June 2016. </p> <p> </p>