DM
Desiree M

1 reviews | Active since Jul 2017

25 Apr 2024, 12:18

Upgrade without my consent.

I upgraded my data contract back in November 2023 which we had an agreement that I have to pay R589.01 on a monthly basis for 24months. I recieved my invoice for the month of April and it states that I need to pay R646.13 , when I called to enquire about this, an agent confirms that my 30GB contract was upgraded to 50GB. How is this done without my consent? Who did Vodacom communicate with regarding this? I am not satisfied with the service I am currently getting. Can this be rectified as I am not willing to pay the R646,13. The only amount that I am willing to pay is R589.01 that we agreed on.

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Replies (1)
Vodacom
Vodacom's reply25 Apr 2024, 14:29
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team