Upgrade without consent

Item: Vodacom
Rating: 1
Author: Linda K

I Called vodacom retentions to cancel 2 of my contracts 1 was cancelled but my data line was instead upgraded by the online agent without my knowledge.

I have requested for a call recording where I agreed to upgrade and 2 months down the line I have not received the recording. Instead I have been asked to pay R5500 to cancel that contract.

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Replies (1)

Vodacom's replyOfficial

17 Sept 2025, 12:07

Dear Customer,

Thank you for bringing your complaint to our attention.

Please be advised that a consultant will be in touch with you shortly to assist with your query.

⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.

Kind regards, Vodacom Consumer Website Team

Vodacom's reply17 Sept 2025, 12:07

Official