CP
Candice P
1 reviews | Active since May 2021
17 May 2021, 09:18
Upgrade without consent
My husband was called by Vodacom Direct in October last year about a migration 'to save costs' on our contracts that are due for upgrade. He explained that we want to upgrade when we are ready. Then yesterday we went to the store to upgrade and we were told that both our number have already been upgraded. We did not consent to this. The Vodacom store said there is nothing they can do to help us and we have to take it up with Vodacom Direct. How does this make sense?
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Vodacom's replyOfficial
17 May 2021, 09:43Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 May 2021, 09:43
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
CP
Candice P's updateReviewer Update
17 May 2021, 11:58Hi Vodacom...
We are still waiting for your call.
We have called the number for Vodacom online that we were given in store and was told that they cant help us either, we have to call some rewards 3rd party...How is it that "Vodacom" cannot help us with a "Vodacom" problem????
We are still waiting for your call.
We have called the number for Vodacom online that we were given in store and was told that they cant help us either, we have to call some rewards 3rd party...How is it that "Vodacom" cannot help us with a "Vodacom" problem????
CP
Candice P's update17 May 2021, 11:58
Reviewer Update
Hi Vodacom...
We are still waiting for your call.
We have called the number for Vodacom online that we were given in store and was told that they cant help us either, we have to call some rewards 3rd party...How is it that "Vodacom" cannot help us with a "Vodacom" problem????
We are still waiting for your call.
We have called the number for Vodacom online that we were given in store and was told that they cant help us either, we have to call some rewards 3rd party...How is it that "Vodacom" cannot help us with a "Vodacom" problem????