TS
Talha S
1 reviews | Active since Dec 2016
06 Jun 2019, 08:14
upgrade without concent
i got an SMS saying i have been upgraded on the number ending with 747, when i called to find out what this was about, a consultant admitted she made a mistake and upgraded the wrong number.
i asked for reversal which she said she will get arranged.
this was end March begging April, i got debited last month and when i called to find out why, they have not reversed the mistake,
i called for the consultant 3 times from day before yestreday morning till now, the call centre says they will send an email to call back but im still waiting and its been near 50hours.
please can someone resolve this.
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[04/30, 18:04] : Dear Talha Suleman your quotation has been processed 1- ********** ********** . Use the order number 1- ********** ********** when contacting Vodacom Customer Care on 082111 for further enquiries.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
06 Jun 2019, 09:17 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply06 Jun 2019, 09:17
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
20 Jun 2019, 13:22 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that contact was made and feedback provided. Regards Consumer Website Team
Best regards,
Vodacom's reply20 Jun 2019, 13:22
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that contact was made and feedback provided. Regards Consumer Website Team
Best regards,
TS
Talha S's updateReviewer Update
20 Jun 2019, 13:26hi there,
contact was made last week, gentlemen was to call back, no response since.
contact was made last week, gentlemen was to call back, no response since.
TS
Talha S's update20 Jun 2019, 13:26
Reviewer Update
hi there,
contact was made last week, gentlemen was to call back, no response since.
contact was made last week, gentlemen was to call back, no response since.