NN
Noko N
1 reviews | Active since Aug 2022
02 Dec 2025, 14:50
upgrade **** without allocation
I have been using Vodacom for a while now, and have 3 lines with them, so I have currently tried upgrading to a new deal of home internet from black friday special on one of the lines. The consultant told me that i will be getting my 1TB data on 1 December 2025, which is when i will get my first allocation. Received the router on 1 December 2025 and did not get the allocation i had signed up for, i have called Vodacom trying to get this issue resolved but im told i must wait until January 2026 to get my allocation. I need this whole thing cancelled and the router collected but no one is answering my calls from after-sales, i now need to cancel the contract as well since it was on month to month, been on the phone the whole day today, the 14-day cooling period will come to an end, i will not be paying for anything come month end. I will be moving my business elsewhere.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
03 Dec 2025, 08:27Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 Dec 2025, 08:27
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
10 Dec 2025, 11:06Dear Customer,
Thank you for the time and effort you took to voice your dissatisfaction with our office. It is through the cooperation and feedback from valued clients like yourself that we can identify areas for improvement within our organisation.
As discussed, the device was collected, and the upgrade order has been cancelled.
Regards
Consumer Website Team
Thank you for the time and effort you took to voice your dissatisfaction with our office. It is through the cooperation and feedback from valued clients like yourself that we can identify areas for improvement within our organisation.
As discussed, the device was collected, and the upgrade order has been cancelled.
Regards
Consumer Website Team
Best regards,
Vodacom's reply10 Dec 2025, 11:06
Official
Dear Customer,
Thank you for the time and effort you took to voice your dissatisfaction with our office. It is through the cooperation and feedback from valued clients like yourself that we can identify areas for improvement within our organisation.
As discussed, the device was collected, and the upgrade order has been cancelled.
Regards
Consumer Website Team
Thank you for the time and effort you took to voice your dissatisfaction with our office. It is through the cooperation and feedback from valued clients like yourself that we can identify areas for improvement within our organisation.
As discussed, the device was collected, and the upgrade order has been cancelled.
Regards
Consumer Website Team
Best regards,
NN
Noko N's updateReviewer Update
04 Feb 2026, 14:43Dear Vodacom Customer Care,I am writing to raise a formal complaint about a price plan migration that has drastically increased my monthly bill and was misrepresented during the sales calls.Last week (Wednesday or Thursday), I received a call from a Vodacom consultant regarding my two numbers (066271 and ***). I was told that moving to new plans (Flexi 230 for 066 and Flexi 400 for 082) would give me better value. The consultant explicitly assured me I’d save money on one line which is the *** and gain more airtime for a small increase on the other. Relying on these assurances, I agreed.However, my bill has now increased by approximately R500 rand, far beyond what was explained. In fact, I am now allocated R425 airtime on one number(***) and R230 on another, totaling an unreasonable R655 in airtime alone. This is completely at odds with what I was told and since the calls were recorded, the recording should be listened to ASAP to confirm all this.I request an immediate review and correction of my plan. Either revert me to my previous plans or help me select a cost-effective plan that actually matches my needs. I expect a timely resolution and an explanation of how these charges were app****.I look forward to your swift response.
NN
Noko N's update04 Feb 2026, 14:43
Reviewer Update
Dear Vodacom Customer Care,I am writing to raise a formal complaint about a price plan migration that has drastically increased my monthly bill and was misrepresented during the sales calls.Last week (Wednesday or Thursday), I received a call from a Vodacom consultant regarding my two numbers (066271 and ***). I was told that moving to new plans (Flexi 230 for 066 and Flexi 400 for 082) would give me better value. The consultant explicitly assured me I’d save money on one line which is the *** and gain more airtime for a small increase on the other. Relying on these assurances, I agreed.However, my bill has now increased by approximately R500 rand, far beyond what was explained. In fact, I am now allocated R425 airtime on one number(***) and R230 on another, totaling an unreasonable R655 in airtime alone. This is completely at odds with what I was told and since the calls were recorded, the recording should be listened to ASAP to confirm all this.I request an immediate review and correction of my plan. Either revert me to my previous plans or help me select a cost-effective plan that actually matches my needs. I expect a timely resolution and an explanation of how these charges were app****.I look forward to your swift response.